Privacy policy

Astrophe Solutions, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use Orion and related websites or services that link to this policy (the "Service").

1. Information we collect

We may collect:

• Account and contact data: name, email, organization, role, and similar details you provide when you register or communicate with us.
• Service and usage data: log data, device or browser type, approximate location derived from IP, pages viewed, and diagnostic or performance data.
• Customer content: content you or your organization submit to operate the Service (for example, configuration, prompts, documents, or integrations you connect).
• Billing data: payment-related information processed by our payment processors (we generally do not store full payment card numbers on our servers).

2. How we use information

We use information to:

• Provide, operate, maintain, and improve the Service;
• Authenticate users, enforce security, and prevent fraud or abuse;
• Communicate about the Service, including support and important notices;
• Analyze usage in aggregate to understand product performance and plan improvements;
• Comply with law and protect our rights and the rights of others.

Where required, we rely on appropriate legal bases such as performance of a contract, legitimate interests (balanced against your rights), or consent when we ask for it.

3. How we share information

We may share information with:

• Service providers who assist us (for example, hosting, analytics, email delivery, customer support tooling, and payment processing), subject to confidentiality and processing terms.
• Your organization when you use the Service as part of a company account, as permitted by your administrator's settings.
• Legal and safety: when required by law, legal process, or to protect the safety, rights, or property of us, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information as that term is commonly understood in U.S. state privacy laws.

4. AI processing

Features of the Service may send prompts or related content to model providers or subprocessors to generate responses. We configure integrations to support the Service; your organization's settings and agreements may also apply. See also our Terms of Service regarding acceptable use and outputs.

5. Retention

We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on data type and jurisdiction.

6. Security

We implement technical and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we encourage strong passwords and timely revocation of access for former team members.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also opt out of marketing emails using the unsubscribe link in those messages. To exercise rights, contact us using the information below. We may need to verify your request.

8. Children

The Service is not directed to children under 13 (or the age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps.

9. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy and update the "Last updated" date. For material changes, we may provide additional notice (such as an in-product message or email).

11. Contact

Astrophe Solutions, LLC
Privacy inquiries: ryan@astrophe.ventures